Robb Brothers - Returns Policy
Remedies for any defectsa. If by reason of any defect in the goods there shall be a breach of any implied condition or warranty applicable thereto, the Seller shall as its option either repair or replace the goods or issue credit to the Buyer, provided that:-
i. the Seller is notified in writing within 7 days of the discovery of any such defects by the Buyer and in any event not later than 14 days after purchase:
ii. the relevant guides are returned to the Seller at the cost of the Buyer;
iii. examination of such goods by the Seller shall disclose to its satisfaction that a breach of an implied condition or warranty shall have occurred as aforesaid, and in particular that the goods shall not have been affected by misuse, neglect, accident, improper storage, installation or handling or by repair or alteration not effected by the Seller, and
iv. the Buyer shall pay to the Seller the cost (as stated by the Seller) of any examination of the goods as a result of which the Seller does not admit liability.
b. This guarantee shall not apply to, and all implied conditions and warranties other than those arising under Section 12 of the Sale of Goods Act 1979 are hereby excluded in relation to any parts, components and accessories supplied by, but not manufactured by, the Seller, but the Seller will as far as possible pass to the Buyer the benefit of any guarantee, condition or warranty given to the Seller by the manufacturer.
c. Nothing in these Terms and Conditions excludes or limits the liability of the Seller for death or personal injury caused by the Seller's negligence or fraudulent misrepresentation. In all other respects, the Seller's liability for any claim, whether in contract, tort (including negligence) or otherwise, for any loss or damage arising out of or in connection with or resulting from the manufacture, sale, delivery, re-sale, replacement or use of any of the goods shall in no case exceed the price paid by the Buyer to the Seller for the goods which give rise to the claim plus expenses of customs, taxes, freight and insurance. In no event shall the Seller be liable for any loss of profits, or special or consequential damages suffered by the Buyer, including interest charges. Nothing contained in this clause shall by implication create any liability or obligation on the part of the Seller, or effect or diminish any disclaimer of liability elsewhere contained herein.
d. Except as expressly stated above all other warranties, conditions and representations, express or implied, statutory or otherwise, in relation to the quality of fitness for any particular purpose of the goods are hereby excluded and the Seller shall not be liable in contract, tort or otherwise for any loss, damage, expense or injury of any kind whatsoever, consequential or otherwise, arising out of or in connection with the goods sold or any defect in them or from any other cause, whether or not any such matter amounts to a fundamental breach of a fundamental term of the contract.
e. The Seller's liability under this provision shall be limited to a period of one year from the date of receipt of the goods by the Buyer.
f. The Buyer shall not reject any goods or cancel or purport to cancel the contract or any part of it because of an alleged default unless and until the Seller shall have failed to correct such alleged default within 30 days of written notice specifying the default..